FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–7 business days within the U.S. International delivery times may vary.

2. Do you offer international shipping?

Yes! We offer international shipping. Shipping rates and delivery times will vary depending on your country and will be calculated at checkout.

3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that number to check the status of your delivery anytime.

4. What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the expected timeframe, please check the tracking link in your confirmation email. Still have issues? Contact us at buffballsales@gmail.com and we’ll help you out.

5. Do you accept returns?

Yes. We accept returns within 14 days of delivery as long as the item is unused and in its original packaging. See our Return Policy for full details.

6. How do I request a return or exchange?

Email us at buffballsales@gmail.com with your order number, the reason for the return, and whether you'd like a refund or exchange. We’ll respond within 1–2 business days with instructions.

7. What if my item is damaged or defective?

If your product arrives damaged or doesn’t work as expected, send us photos and your order info at buffballsales@gmail.com. We’ll make it right—guaranteed.

8. Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, we may be able to update or cancel it. Please contact us as soon as possible at buffballsales@gmail.com.

9. Is Buff Balls firefighter-approved?

Yes! Buff Balls is proudly firefighter-owned and designed with real fireground experience in mind. Trusted and tested by firefighters across the country.

Disclaimer: Buff Balls are designed to be used as a door chock by trained professionals. Improper use may result in injury, property damage, or death. By purchasing and using this product, you acknowledge and accept that Buff Balls and its owner are not liable for any damages, injuries, or losses resulting from its use.

10. How can I contact customer support?

For any questions, email us at buffballsales@gmail.com. We typically respond within 24 hours Monday–Friday.

11. Do you offer bulk or department discounts?

Yes, we offer special pricing for fire departments and bulk orders. Please email buffballsales@gmail.com with your details, and we’ll provide a custom quote.

12. Can I become an affiliate or brand rep?

Yes! We’re actively building a team of affiliate partners and brand reps. If you’re passionate about Buff Balls and want to earn commission, contact us at buffballsales@gmail.com.

13. Can I customize Buff Balls with logos or department names?

Not yet — but we’re working on it! Custom logo and department-branded Buff Balls are coming soon. Stay tuned.